Delivery Policy

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends, public holidays, and unforeseen operational delays).

Processing time may be extended during:

• High order volumes
• Promotional periods
• Supply chain disruptions
• External factors beyond our control

Orders are not shipped or delivered on weekends or public holidays.

2. Shipping & Delivery Time

Delivery times are estimates only and are not guaranteed.

Typical delivery times:

• Local: 2–7 business days
• International: 10–14 business days

Actual delivery may vary depending on:

• Customs clearance procedures
• Courier delays
• Weather conditions
• Political or regional disruptions
• Incorrect or incomplete shipping information

We are not responsible for delays once the order has been handed to the courier.

3. Multiple Shipments

Orders may be shipped from different warehouses (e.g., UAE, USA, or international fulfillment centers).

• Items may arrive in separate packages
• Delivery times may differ per item
• No additional shipping fees will be charged unless clearly stated

4. Customs, Duties & Taxes

For international orders:

• The customer is fully responsible for any customs duties, import taxes, or clearance fees
• We do not control or predict these charges
• Delays due to customs are outside our responsibility

Failure to pay customs fees may result in:

• Order delays
• Return or destruction of shipment without refund

5. Delivery Address Responsibility

Customers are responsible for providing accurate and complete shipping details.

We are not liable for:

• Incorrect addresses
• Failed delivery attempts
• Packages delivered to the provided address

If a package is returned due to incorrect details:

• Reshipping fees will apply

6. Proof of Delivery

Once a shipment is marked as delivered by the courier, it is considered successfully fulfilled.

• Courier tracking records serve as final proof of delivery
• We are not responsible for lost or stolen packages after delivery confirmation

7. Delayed or Lost Shipments

If your order is significantly delayed:

• Please contact us
• We will assist in opening a courier investigation

We do not issue refunds or replacements for delays caused by:

• Courier issues
• Customs delays
• External factors beyond our control

8. Failed Deliveries & Returns

If delivery fails due to:

• Customer unavailability
• Incorrect address
• Refusal to accept the package

The order may be:

• Returned to sender
• Subject to additional shipping or handling fees

Original shipping fees are non-refundable.

9. Risk & Liability Transfer

All orders become the responsibility of the customer once:

• The package is handed over to the courier

We are not liable for:

• Transit delays
• Loss or damage caused by the courier
• External disruptions affecting delivery

10. Force Majeure

We are not responsible for delays or failure to deliver due to events beyond our control, including but not limited to:

• Natural disasters
• War or regional conflicts
• Government restrictions
• Pandemics
• Transportation disruptions

11. Contact

For any delivery-related inquiries, please contact: info@mindgrows.com

Shipping & Returns

Shipping Policy

We aim to process and ship all orders as quickly as possible.

• Orders are processed within 1–3 business days
• Orders are not processed or shipped on weekends or public holidays

Delivery Timeframes (Estimated Only)

• UAE / GCC: 2–7 business days
• International: 10–14 business days

Please note that all delivery times are estimates and not guaranteed.

Delays may occur due to:

• Customs clearance
• Courier delays
• High demand periods
• External factors beyond our control

Once an order has been shipped, we are not responsible for delays caused by the courier or customs authorities.

Multiple Shipments

Orders may be fulfilled from multiple warehouses (UAE, USA, or international locations).

• Items may arrive separately
• Delivery times may vary per package

Customs & Duties

For international orders:

• Customers are responsible for all customs duties, taxes, and import fees
• These charges are determined by your local authorities and are not included in our prices

Failure to pay customs fees may result in:

• Shipment delays
• Return or disposal of the package without refund

Shipping Responsibility

• Customers must provide accurate shipping details
• We are not responsible for incorrect addresses or failed delivery attempts

Once marked delivered by the courier, the order is considered fulfilled.
We are not liable for lost or stolen packages after delivery confirmation.

Return & Refund Policy

Due to the nature of our products (health supplements), we maintain strict return conditions for safety and quality assurance.

Returns Eligibility

We only accept returns if:

• The item is unopened, unused, and in its original sealed packaging
• The return request is made within 7 days of delivery

Non-Returnable Items

We do not accept returns for:

• Opened or used products
• Products with broken seals
• Items returned due to personal preference
• Orders delayed due to shipping or customs
• International orders refused at delivery

Refunds

If a return is approved:

• Refunds will be issued to the original payment method
• Shipping fees are non-refundable
• Return shipping costs are the responsibility of the customer

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Provide clear photos of the product and packaging

We will assess the case and may offer:

• Replacement
• Store credit
• Partial or full refund (at our discretion)

Chargebacks & Disputes

By placing an order, you agree to this policy.

• Claims of non-delivery are invalid if tracking shows successful delivery
• Initiating a chargeback without contacting us first may result in:Order blacklistingRefusal of future service

Contact

For any shipping or return inquiries:
info@mindgrows.com