Refund policy

Refund Policy

Return & Refund Policy – MindGrows

Last Updated: March 12, 2026

Thank you for shopping with MindGrows.

Due to the nature of the products offered on our platform and to maintain high standards of safety, hygiene, and quality control, certain limitations apply to order cancellations, returns, and refunds once an order has been processed or shipped.

1. Order Cancellation

Customers may request cancellation within 24 hours of placing the order, provided that the order has not yet entered the fulfillment or shipping process.

Cancellation requests must be submitted through our customer support team.

Once an order has been processed, fulfilled, or shipped, it can no longer be cancelled.

Approved cancellations will be refunded to the original payment method according to standard payment processing timelines.

2. Returns Eligibility

For safety, quality control, and product integrity reasons, products sold on MindGrows are not eligible for return once shipped, except in the following cases:

  • Product received damaged

  • Product received defective

  • Incorrect product received due to merchant error

Customers must contact our support team within 7 days of delivery and provide photo evidence of the issue.

3. Non-Returnable Items

The following items are non-returnable and non-refundable once shipped:

  • Opened products

  • Digital products once accessed or downloaded

  • Items marked as final sale

  • Items returned without prior authorization

This policy follows commonly accepted industry standards for online retail and digital products.

4. Partial Shipments

Orders may occasionally be shipped in multiple packages depending on product availability or logistics.

If an item has not yet shipped, customers may request cancellation or refund for that specific item.

Once an item has been shipped, it is considered fulfilled and non-refundable.

Partial shipment does not constitute non-delivery of the full order.

5. Delivery Confirmation

Orders are considered successfully fulfilled once delivery is confirmed by the shipping carrier.

MindGrows is not responsible for packages marked as delivered by the carrier.

Customers must contact the shipping carrier directly regarding delivery issues. Our team will assist with carrier investigations when reasonably possible.

6. Incorrect Address or Refused Deliveries

Orders returned due to:

  • Incorrect address provided by the customer

  • Delivery refusal

  • Failure to collect the shipment

may be subject to return shipping costs and restocking fees.

Original shipping costs are non-refundable.

7. Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days after approval.

Shipping fees are non-refundable, unless the return is due to a merchant error.

8. Payment Disputes & Chargebacks

Customers agree to contact MindGrows customer support to resolve any issue before initiating a chargeback or payment dispute.

Chargebacks initiated for products that have already been shipped, delivered, or are non-returnable under this policy may be considered a violation of this agreement.

MindGrows reserves the right to submit all relevant documentation, including:

  • Order confirmation

  • Delivery confirmation

  • Customer communication records

to the issuing bank in response to payment disputes.

9. Agreement to Policy

By placing an order on mindgrows.com, the customer confirms that they:

  • Have read and accepted this Return & Refund Policy

  • Understand that order cancellation is limited to 24 hours before fulfillment

  • Understand that certain products may not be returnable once shipped

  • Accept that carrier-confirmed delivery constitutes completed fulfillment