Shipping policy

Shipping Policy

MindGrows

Last Updated: March 12, 2026

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

Customers will receive a confirmation email once the order has been successfully placed.

2. Shipping Times

Estimated delivery times depend on the shipping destination and logistics provider.

Typical delivery estimates:

  • United States: 3–7 business days

  • International Orders: 7–21 business days

Delivery timeframes are estimates only and are not guaranteed.

3. Shipping Providers

We work with trusted international shipping partners and carriers.

Orders may be shipped using carriers such as:

  • DHL

  • FedEx

  • UPS

  • Local postal services depending on the destination country.

The shipping carrier used may vary depending on location, warehouse availability, and logistics conditions.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–48 hours to update after shipment.

5. Multiple Shipments

Orders may occasionally be shipped in multiple packages.

This may occur when:

  • Items are stored in different warehouses

  • Certain products become available at different times

  • Logistics providers require separate shipments

Receiving multiple shipments does not indicate missing items.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fee.

Customs processing times may also cause delivery delays beyond our control.

7. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Orders may be delayed

  • Packages may be returned to the sender

  • Additional shipping fees may apply

MindGrows is not responsible for delivery issues caused by incorrect address information provided by the customer.

8. Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery responsibility is transferred to the carrier.

MindGrows is not responsible for delays caused by shipping companies, customs processing, weather conditions, or logistical disruptions.

However, our support team will assist customers in opening an investigation with the carrier when possible.

9. Delivery Confirmation

Orders are considered successfully delivered once the shipping carrier confirms delivery.

If a package is marked as delivered but cannot be located, customers must contact the shipping carrier directly.

10. Contact

If you have any questions regarding shipping, please contact us:

MindGrows
Email: info@mindgrows.com
Website: mindgrows.com